Fraudulent Pages And Sellers Pretending To Be White Horse Energy

No doubt taking advantage of the shortage of wood pellets in the UK and Ireland markets, imposters are creating fake websites and social media accounts advertising White Horse Energy firewood crates and brand wood pellets, such as Firepower, or Platinum Plus. We are strongly advising our valued customers not to purchase White Horse Energy products from any suspicious looking websites that could be fraudulent.

Over the past year, scams have been increasing sharply, estimates say more than two-thirds of adults have been targeted by a scammer since January. As more pages pretend to be White Horse Energy, we wanted to provide you with key information on how to prevent phishing.

Phishing Is A Popular Form Of Cybercrime Because Of How Effective It Is.

Cybercriminals have been successful in using scam websites, fake marketplace listings, emails, text messages, and direct messages on social media to get people to respond, or even purchase what they believe to be a reputable product - with their personal information, which is then stolen and used to commit further crime.

The best defence is awareness and knowing what to look for.

Here Are Several Ways To Recognise Phishing In Emails, Social Media, & Websites:



If you notice that a product, or service that you know to be sold by White Horse Energy is being sold on a marketplace (eBay, Facebook marketplace, Amazon) for far less than it is being sold on White Horse Energy’s own website, then, sadly, this is a scam. The scam artist will ‘sell’ you a product, steal your bank details, and use them to commit further fraud. White Horse Energy provides the best prices possible to our customers at all times, and we only list these prices on our website or our own Amazon account.
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Social Media Comments


We, as an organisation with credibility, will not post comments on competitors' threads to sell our own products. We see this an increasing amount on our White Horse Energy social channels and do our best to maintain that important mix, of allowing free expression and commentary, with removing harmful and misleading claims. As a reputable business, we will never comment on a competitor's social platforms – directing customers to our products, and no responsible business/supplier would. We will continue to remove these scam ‘angels’ offering unqualified, and too-good-to-be-true recommendations, piggybacking on our community and reputation. Be diligent, and call it out should you notice this, as some people may be suckered in before we can remove it.

Mismatched Email Domains


If the email claims to be from a reputable company, like Microsoft or your bank, but the email is being sent from another email domain like gmail.com or microsoftsupport.ru it is possibly a scam. It is advised to be watchful for very subtle misspellings of the legitimate domain name. Like micros0ft.com where the second “o” has been replaced by a 0, or rnicrosoft.com, where the “m” has been replaced by an “r” and a “n”. These are common tricks of scammers.

Urgent Call To Action Or Threats


Be suspicious of emails or social media links that claim you must click, call, or open an attachment immediately. Often, they’ll claim you have to act now to claim a reward or avoid a penalty. Creating a false sense of urgency is a common trick of phishing attacks and scams. They do that so that you won’t think about it too much or consult with a trusted advisor who may warn you.
Whenever you see a message calling for immediate action, pause and look carefully at the message. Are you sure it is real?
Slow down, be safe and be sure that it is secure

Urgent Call To Action Or Threats


Be suspicious of emails or social media links that claim you must click, call, or open an attachment immediately. Often, they’ll claim you have to act now to claim a reward or avoid a penalty. Creating a false sense of urgency is a common trick of phishing attacks and scams. They do that so that you won’t think about it too much or consult with a trusted advisor who may warn you.

Whenever you see a message calling for immediate action, pause and look carefully at the message. Are you sure it is real?
Slow down, be safe and be sure that it is secure

First-Time Or Infrequent Senders


While it’s not unusual to receive an email or social media message from someone for the first time, especially if they are outside your organisation, this can be a sign of phishing.


When you get an email or message from somebody you don’t recognise or your platform identifies as a new sender, take a moment to examine it extra carefully before you proceed.

Spelling and Bad Grammar


Professional companies and organisations usually have an editorial staff to ensure customers get high-quality, professional content. A message with clear spelling or grammatical errors might be a scam. These errors are sometimes the result of awkward translation from a foreign language, and sometimes they are deliberate, in an attempt to evade filters that try to block these attacks.

Suspicious Links or Unexpected Attachments


If you suspect that a message is a scam, do not open any links or attachments that you see. Instead, hover your mouse over, but do not click the link to see if the address matches the link that was typed in the message. In the following example, resting the mouse over the link reveals the actual web address in the box with the yellow background. Note that the string of numbers looks nothing like the company’s web address.

These are key ways that you can prevent being scammed by an imposter pretending to be White Horse Energy.

Could we please ask, if you come across a website pretending to be White Horse Energy, or selling any of the products you know to be supplied by us - please report the page and contact us on our social media platforms or emailing sales@whitehorseenergy.co.uk

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