Certifications & Accreditations

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Feefo Platinum Trusted Service Award

The Feefo Platinum Trusted Service Award is the ultimate accolade for customer service, recognising White Horse Energy's continued exceptional customer service, year on year. To win this award, we had to collect at least 50 reviews between 1 January 2021 and 31 December 2023 and achieve a Feefo service rating of at least 4.5 for three consecutive years, which we've done!

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BSL

BSL authorised products are those products that are listed and authorised by the Biomass Suppliers List as eligible fuels for RHI Participants. When purchasing a BSL authorised fuel, your invoice will contain the BSL number associated with that product in order to ensure that you will be able to present this invoice as evidence if required under the RHI scheme.

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Ready to Burn

The Ready to Burn certification mark is available to wood log suppliers who can demonstrate to Woodsure that their logs have a moisture content below 20%. The scheme has the backing of Defra, HETAS, and the Stove Industry Alliance and is focused on both pre-packed wood fuel and crates less than 2m3. For more details see http://woodsure.co.uk/firewood-ready-burn/

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EN Plus

The ENPlus quality certification is the world's leading pellet quality certification. Products with this mark are certified as ENPlus A1 certified. For full details of the ENPlus certification in the UK see the UK Pellet Council website www.pelletcouncil.org.uk .

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Join the Club

Join thousands & join our mailing list to keep ahead of our best prices.

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Buy Now, Pay Later

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Award Winning Service

White Horse Energy has won the Feefo Platinum Service Award

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Can we help?

Call us on 01285 402 000 or send us a message here.