01285 402 000
Search for:
Toggle navigation
My Account
Shopping cart is empty.
Basket Subtotal:
£0.00
Shipping:
£0.00
Credit Used:
£0.00
VAT:
£0.00
TOTAL
£0.00
Any questions call us on 01285 402 000
0
Items(s)
Checkout
Wood Pellets
Firewood
Briquettes
Add On's
Specials
Testimonials
White Horse Energy reviews
Feedback for White Horse Energy has been compiled from
1160
customer reviews
Edward Younger
15-Nov-2018
980Kg Woodlets Wood Pellets
Delivery arrived intact on pallet, firmly packaged and no burst bags. However was not delivered on requested date, hence no-one was at home to receive it; this is the fault of the delivery company and not White Horse - it's not the first time this has happened.
Read More
Patricia O'Neill
13-Nov-2018
Kiln Dried Birch Firewood Giant Crate
Lovely company, consistently helpful.
Read More
13-Nov-2018
Kiln Dried Ash Firewood Giant Crate
Would like an email confirmation when ordered on line. The last four times, I have had to request a confirmation email. Also a narrower window of 2 days delivery rather than 4 would help,
Read More
Thank you for taking the time to leave us feedback.
Our confirmation emails send automatically on order, so we'll have to ask IT to look into why your invoices don't seem to be arriving in your inbox. The delivery window is two days, but your most recent delivery window fell over the weekend and Saturday/Sunday aren't covered by the standard shipping so delivery would be for Friday or Monday. Looking at your invoice I can see how this can be confusing and will look into how we can make this clearer.
Kind Regards,
CharlotteWhite Horse Energy
michael jones
12-Nov-2018
Eco Blaze Briquette Full Pallet
Good site, good product, efficient service
Read More
Vicky Pearson
12-Nov-2018
Platinum Plus Wood Pellets 480Kg
Very easy to order from their website, there was a problem with the delivery which was difficult because I couldn’t get hold of them on the number on the website for 2 days so had to try and chase the delivery company myself who had no knowledge of it. Finally got hold on WHE on their number who...
Read More
Hi Vicky,
Thank you for taking the time to leave us feedback.
I'm sorry to hear that you struggled to get hold of us, the phone lines can get rather busy at times. We're open Monday to Friday, 9-5 and will always return voicemails at the earliest opportunity if you call out of hours or can't get through to us. I'm pleased that once you got through to us the issue was rectified quickly and you've got your order now.
Kind Regards
CharlotteWhite Horse Energy
andrew roscoe
12-Nov-2018
Eco Blaze Briquette Full Pallet
Ordering easy and instructions followed through.
Read More
Gerald Allen
12-Nov-2018
Kiln Dried Birch Firewood Giant Crate
Always do what’s on the label
Read More
10-Nov-2018
Kiln Dried Ash Firewood Giant Crate
Great quality product, although the price has recently increased noticeably. Delivery always goes smoothly, delivery driver very helpful.
Read More
Reginald Norton
09-Nov-2018
Eco Blaze Briquette Half Pallet
All went well and pallet unloaded where we wanted it.
Read More
Tony Tooth
09-Nov-2018
Platinum Plus Wood Pellets 960Kg
As always an excellent service. Easy online ordering, very prompt delivery and the delivery again went above and beyond by unloading and stacking bags of pellets despite the inconvenience of our gravel drive. Much appreciated. Thanks
Read More
Andrew McLellan
08-Nov-2018
Kiln Dried Birch Firewood Giant Crate
Excellent service. The crate of kiln dried wood was of uniform size and quality.
Read More
Nick Harborne
08-Nov-2018
Platinum Plus Wood Pellets 960Kg
The pallets used are simply not strong enough to hold 1 tonne. They always are collapsing before they get here meaning bags are damaged and pellets are leaking out making use of the pallet truck difficult. Efficient and timely in all other areas.
Read More
William Mcintosh
08-Nov-2018
Kiln Dried Ash Firewood Giant Crate
I've dealt with White Horse for a few years now and have always been pleased with their logs. However, that logs I received recently were way below standard. Charlotte took on board everything I said about them and acted quickly to remedy the problems.
Read More
08-Nov-2018
Kiln Dried Birch Firewood Giant Crate
Good service on orders and delivery. Will use again.
Read More
David Podmore
08-Nov-2018
Kiln Dried Ash Firewood Giant Crate
Good product and service. This is the third time we have used them and their standards remain high.
Read More
Alison Trezise
08-Nov-2018
Eco Blaze Briquette Half Pallet
Answer phone promptly; very courteous and efficient staff
Read More
yvonne hooper
08-Nov-2018
Eco Blaze Briquette Half Pallet
Great products as always—
Read More
08-Nov-2018
Platinum Plus Wood Pellets 960Kg
Delivery when they said, but had to unload pallet by hand from lorry.
Read More
Thank you for taking the time to leave us feedback.
I'm sorry to hear that you had to help unload the pallet from the vehicle as every driver should have sufficient unloading equipment. We will be looking into why this wasn't the case for your delivery, we do not expect our customers to have to remove product from the vehicle as this is unsafe. Please accept my apologies for the inconvenience caused on this occasion and hopefully you will give us another chance to show you the delivery service that we expect to be providing.
Kind Regards, Charlotte
White Horse Energy
David Gill
08-Nov-2018
Kiln Dried Birch Firewood Giant Crate
Delivered on time agreed,wood was fine,smaller pallets and cut smaller than the last two years.
Read More
Sarah Roberts
07-Nov-2018
Platinum Plus Wood Pellets 960Kg
The best wood pellets I have tried
Fast and efficient delivery
Read More