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White Horse Energy reviews
Feedback for White Horse Energy has been compiled from
6634
customer reviews
24-Feb-2020
Firepower Wood Pellets 975Kg�
The driver got the pellets to me despite the fact that I put the wrong post code on delivery
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19-Feb-2020
KD Birch Firewood Standard Crate
Good quality and usually quick delivery. Had 1 issue with a delivery driver that left the pallet in the middle of my drive, ignoring the delivery note asking to put into the garage. I had to move by hand a whole pallet of wood.. in the rain, not ideal.
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19-Feb-2020
Firepower Wood Pellets 975Kg�
Great service, competitive price and quick delivery. Thanks.
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philip Boyce
19-Feb-2020
Firepower Wood Pellets 975Kg�
Quality product
Quality service
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GEOFF TAYLOR
19-Feb-2020
Kiln Dried Birch Firewood Full Crate�
yes
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Clive Friar
19-Feb-2020
Firepower Wood Pellets 975Kg�
Simply fantastic,no issues at all!!
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17-Feb-2020
Firepower Wood Pellets 975Kg�
Would Definitely recommend, great value product. I was sceptical about the delivery after having issues in the past but it was absolutely fine.
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Tim Slee
14-Feb-2020
Kiln Dried Birch Firewood Full Crate�
Excellent logs, neat and tidy drop off exactly where i needed
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Henry McDonagh
13-Feb-2020
EcoBlaze RUF Fire Blocks quarter pallet
Efficient and rapid
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13-Feb-2020
KD Ash Firewood Standard Crate
Friendly, helpful office staff. Logs delivered on time in solid, well covered pallet by efficient cheerful driver - he dragged the pallet to my door as his very large lorry couldn't get up my road! I would definitely recommend & use again.
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13-Feb-2020
ecoBlaze Firelighter
The logs are great but delivery was 3 hours earlier than time advised.
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We are really happy to hear that you like our Kiln Dried Ash firewood, however, we do apologise for any inconvenience caused by the delivery arriving early. Our delivery team aim to advise an accurate ETA where they can at the time of routing the deliveries, however, these may be subject to change due to different driving conditions to what was expected when routing the vehicles. It is also possible that there may have been a clerical error with the given ETA so we will follow this up further with our delivery team to ensure that we can give the closest ETA possible. If you would like to check in the future you are always welcome to give us a call and we can check the ETA for you and see if there are any updates. If you have any further queries, please do not hesitate to get in touch with our customer service team on 01285 402 000, or sales@whitehorseenergy.co.uk and we will be happy to help.
Kind regards,
Karly-Jade
White Horse
13-Feb-2020
Unbranded Wood Pellets 975kg
Fab product, quick service and very helpful courier.
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KAREN BLOOMFIELD
13-Feb-2020
Firepower Wood Pellets 975Kg�
Easy to order, good communication, happy to use again
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Nichola Telfer
12-Feb-2020
Platinum Plus Wood Pellets 975KG
Service good but product dusty. Having to sieve before use.
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Hi Nichola,
We are sorry to hear that you are experiencing issues with our Platinum Plus pellets. Our Platinum Plus should have a very low dust content of less than 1%, so it is surprising to hear that you are finding them to be dusty. We would like to have a look into this for you, could we please ask you to send some images over to our customer service team at sales@whitehorseenergy.co.uk so that we can investigate this further?
We look forward to hearing from you. Kind regards,
Karly-Jade
White Horse
12-Feb-2020
Platinum Plus Wood Pellets 975KG
Quality service.quality product,good packing
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12-Feb-2020
Platinum Plus Wood Pellets 975KG
They delivered promptly and were very helpful and chatty.
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12-Feb-2020
Kiln Dried Ash Firewood Full Crate
Excellent service, great logs. Dry and give out lots of heat
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12-Feb-2020
Platinum Plus Wood Pellets 975KG
Easy to order and great service from the driver.
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12-Feb-2020
Platinum Plus Wood Pellets 975KG
Great product but delivery is always a problem. Every Online order I request a small lorry and ask to book it in. On the phone I remind that a large 18t lorry doesn’t fit. They assure me that a small one with come then a on 18t turns up. Happens every time which is very frustrating
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Thank you for your feedback, we did have the note on your order for a smaller vehicle, as there is sometimes high demand for the smaller vehicles there can be a slight delay so the delivery is the third day after ordering rather than the second, to prevent a delay on some occasions they do still attempt it on a larger vehicle two days after you have ordered to see if they can still deliver in a slightly larger vehicle and gain access to the delivery site. Apologies for the inconvenience this has caused. If it isn't possible to deliver they will then reattempt it on the smaller vehicle as soon as possible, it is usually the next day or on the same day as I can see on this occasion, they managed to take it back to the depot and send it straight out on a smaller vehicle for you.
Kind regards,
Karly-Jade
White horse
12-Feb-2020
Kiln Dried Birch Firewood Full Crate�
Great customer service, friendly ordering service as website was down. Delivery comms were excellent and delivered to the right location on the driveway, thank you !
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