Testimonials

Hi Ian,

Thank you for taking the time to leave us feedback. We have had a look into this, and it looks as though unfortunately because we were out of stock when you ordered, when the stock arrived back in, our delivery team were keen to get everything dispatched as quickly as possible to avoid any further delays. Although we had requested the delivery date for you, it looks as though our team were unable to fulfill this due to the high volume of orders. We apologise sincerely for any inconvenience caused by this.

With regards to the lorry size, we apologise for any inconvenience caused by this, however the contract we have with our delivery team is for a kerbside delivery. We can pass on requests to go beyond this as we know it is challenging to move the heavy order, but we cannot guarantee delivery beyond kerbside as it is up to the driver's discretion and the vehicles that are available. If the drive is a normal concrete surface, most of the drivers move the pallet using a pallet truck to deliver as close as possible to the property. Unfortunately, if there is a gravel drive or steep slope on the drive the drivers aren’t able to do this due to restrictions on the pallet truc.

If you have any further queries about this, our customer service team will be more than happy to assist. You can reach us on 01285 402 000, or at sales@whitehorseenergy.co.uk.

Kind Regards

Anna

White Horse