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White Horse Energy reviews
Feedback for White Horse Energy has been compiled from
882
customer reviews
Sara Ellis
18-Jul-2019
Platinum Plus Wood Pellets 975KG
Ordered by phone person at other end friendly and helpful.
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17-Jul-2019
Platinum Plus Wood Pellets 975KG
Good. Yes.
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suzette Starmer
17-Jul-2019
Kiln Dried Ash Firewood Full Crate
Delivery is always on time and the (Palletways) driver makes sure to drop the crate as close to my garden gate as possible, saving a great deal of effort and trouble for me.
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Dawn Hunter
17-Jul-2019
Platinum Plus Animal Bedding and Litter 960 kg
Good product but badly packaged, the pallet is too weak to carry the load and had collapsed at the bottom, damaging several bags. This has happened before. Because it is the bottom bags that are effected, this means unpacking the whole ton of bags to get to the burst bags, instead of just working...
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Jeff morris
17-Jul-2019
Platinum Plus Wood Pellets 975KG
excellent service , nice people to deal with
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17-Jul-2019
980Kg Woodlets Wood Pellets�
Have always bought our pellets from White Horse Energy since our biomass was installed over 4 years ago, easy to order online, delivery within a few day's. Great service.
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Katherine Chiswell
17-Jul-2019
Platinum Plus Wood Pellets 975KG
Quick delivery and always very helpful.
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17-Jul-2019
Platinum Plus Wood Pellets 975KG
Very quick to deliver, no issues, will use again
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17-Jul-2019
Platinum Plus Wood Pellets 975KG
Quick delivery
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Ian Davies
16-Jul-2019
Kiln Dried Birch Firewood Half Crate
As per usual the order was made and delivered promptly. The order is always placed in the marked area through our double gates and I have found the service excellent.
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16-Jul-2019
Kiln Dried Ash Firewood Full Crate
The seasoned ash we purchased and was delivered was exactly as we had hoped. The sizes and quality seems to be very consistent. We look forward to our inagural firing up with our new stove in the autumn
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16-Jul-2019
Kiln Dried Ash Firewood Full Crate
Pallet seems smaller than in previous years (woodshed not full this time round), and pallet turned up a week earlier than notified. Quality of the wood is as excellent as ever though.
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16-Jul-2019
Platinum Plus Wood Pellets 975KG
more communication! Our ordered was specified on a certain date as we need to be here to accept pellets. By 4pm nothing had arrived so I phone yourselves only to be told they were out of stock and would be delivered on the wednesday with no apology. On tuesday the pellets turned up! my partner had...
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Thank you for taking the time to review your most recent order with us. We really appreciate your ongoing custom! This feedback is very fair & we apologise for the lack of communication that was provided.
With your order totaling three pallets, our delivery partner wasn't able to fulfill the full order & held back sending the full order. Our team should have picked up on this & informed you of the change. We apologise for the unconvinced that this delay caused.
With the volumes of pellets coming in this shouldn't be a hiccup that reoccurs.
Kind Regards StuartWhite Horse
16-Jul-2019
Platinum Plus Wood Pellets 975KG
Prompt despatch, courteous and helpful when I’ve phoned. If products not in stock they tell you so and give a restock date if they know it.
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16-Jul-2019
Platinum Plus Wood Pellets 975KG
Easy to order fast delivery
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Carol Deans
11-Jul-2019
Platinum Plus Wood Pellets 975KG
Bags burst machinery broke,would you like me to go on
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Hi Carol,
It sounds as if this hasn't been the best display of what our service can provide. A member of our customer service team will be in touch shortly regarding your most recent order experience.
StuartWhite Horse
Ian Campbell
11-Jul-2019
Platinum Plus Wood Pellets 975KG
Quick efficient ordering, delivery by Palletways very smooth, nice routine in place!
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Mary Kay
11-Jul-2019
Platinum Plus Wood Pellets 975KG
Perfect, very quick and good delivery
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Roger Cliffe
11-Jul-2019
Kiln Dried Ash Firewood Half Crate
Easy to order and fairly prompt delivery
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christian Teitge
11-Jul-2019
Platinum Plus Wood Pellets 975KG
Delivery within three days by a cheery fellow who placed the pallet just where I wanted it. The "small" lorry was still rather big but the driver manoevered it well.
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