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White Horse Energy reviews
Feedback for White Horse Energy has been compiled from
857
customer reviews
jim king
24-May-2019
EcoBlaze Nestro Heat Logs Full Pallet
I am a returning customer and having used similar products from various suppliers, I consider this product the best in the UK. Let down a wee bit by the wrapping which could be tighter and is sometimes split particularly along the short ends. The product is slightly hygroscopic so I tend to leave the...
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John Conway
22-May-2019
Firepower Wood Pellets 975Kg�
the people at white horse are very pleasant and helpful and our order always reaches us speedily. lovely doing business with them
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22-May-2019
Platinum Plus Wood Pellets 975KG
Everything was done well. However, the driver of the delivery lorry was unable to move the pallet which meant it was left outside. Not the fault of the driver who was very good.
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22-May-2019
EcoBlaze Nestro Heat Logs Full Pallet
Friendly people. Easy to order. Goods arrived promptly.
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Ian Davies
21-May-2019
Kiln Dried Birch Firewood Mini Crate
As per usual the wood was delivered and placed in the marked area at the rear of my house and I can not fault the service.
I will be ordering again from this company!!!!!!!!
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Andrew Gordon
21-May-2019
Platinum Plus Horse Bedding 960Kg�
Product is great, ordering online is easy but delivery firm are not good. They failed to deliver on 2 consecutive days then came with an 18t lorry. This has happened before. I always put on booking for a small lorry due to limited access and they get it wrong
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Hi Andrew,
Thanks for taking the time to leave us feedback.
I'm really sorry to hear you've had some issues with delivery, I'm pleased to see the depot upgraded your order to a Saturday delivery to avoid you having to wait any longer for delivery. If you choose to order with us again, our free book in service might be a good option for you, this is where the depot call to arrange delivery with you for a convenient day, and discuss any delivery restrictions.
Kind Regards,
Charlotte
Customer Service Manager
21-May-2019
Platinum Plus Wood Pellets 975KG
Speedy service
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Jacqueline Sear
21-May-2019
Firepower Wood Pellets 975Kg�
The low rating is actually for Palletways delivery. I had to wait 4days past the delivery date before I received the pellets. Luckily I had some in stock. I think you know about the troubles they created over the delivery. I also had even worse problems with their previous delivery when the lorry was 18...
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Hi Jacqueline,Thank you for taking the time to leave us feedback.I agree, your last two deliveries haven't been up to our usual standard and I'm really sorry for the inconvenience that has been caused. We've been in discussion with Palletways regarding improving your deliveries going forward, and if you'd like to call when you place your next delivery we can talk you through the best options for a successful delivery and we'll keep a close eye on it for you.Kind Regards,CharlotteCustomer Service Manager
Karen Halpin
21-May-2019
Platinum Plus Wood Pellets 975KG
Easy transaction and good delivery dates.
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21-May-2019
Platinum Plus Wood Pellets 975KG
Excellent service. ordered one day, arrived two days later. driver doing his best to get offloaded close to the storing area in a tight spot. ( had requested limited access vehicle, but a large lorry came).
Excellent quality pellets, strong bags.
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Shelley Hackett
21-May-2019
Platinum Plus Wood Pellets 975KG
Quick and reliable
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21-May-2019
Platinum Plus Wood Pellets 975KG
Easy ordering , prompt delivery .
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21-May-2019
EcoBlaze Large Kiln Dried Firewood 14 bags
Fast and efficient .
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Christine Walker
18-May-2019
Firepower Wood Pellets 975Kg�
Very prompt service, ordering and delivery so will definitely be ordering again from White Horse Energy.
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17-May-2019
Platinum Plus Wood Pellets 480Kg�
Delivered as promised. Great product - very economical.
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15-May-2019
Platinum Plus Wood Pellets 975KG
The pellets are great but the delivery company is not!
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Thank you for taking the time to leave us feedback.
I'm sorry to hear you're unhappy with the delivery service you've received. Unfortunately, delivery beyond kerbside is at the driver's discretion so if he isn't happy with access or the delivery point has restrictions such as gravel that mean he can't take delivery beyond this point we aren't able to force him to do so.
Kind Regards,
Charlotte
Customer Service Manager
Philip Wilson
15-May-2019
Firepower Wood Pellets 975Kg�
Very easy transaction, delivery guy really helpful.
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Chris Berry
15-May-2019
Firepower Wood Pellets 975Kg�
Reliable service
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Tina Woolmore
15-May-2019
Firepower Wood Pellets 975Kg�
Delivery was quick but pallet was broken underneath and an attempt had been made to sellotape it! Also 5 bags of pellets were damaged, with pellets spilt over wet pavement, making it difficult to move into store and then clean up afterwards.
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Hi Tina,
Thanks for taking the time to leave us feedback.I'm really sorry to hear that your order arrived damaged and for the inconvenience caused, it sounds like someone along the delivery process has tried to patch up the delivery to stop you losing too much product.A member of our customer service team will be in touch shortly to start our reimbursement process with you.Kind regards,
Charlotte
Customer Service Manager
15-May-2019
Platinum Plus Wood Pellets 480Kg�
Quick efficient service and best quality wood pellet I have used for my horse bedding. Very quick delivery and I didn’t even have to be there when they delivered as the driver followed delivery instructions perfectly. Best price for best product !
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