Orders placed through our lighting quick White Horse Express store will be instantly dispatched the same working day with arrival due the following working day. All of this is available for just £3.95 or FREE when you spend more than £30. Additionally, White Horse Express is also providing further shipping options such as Next Working Day AM / Saturday & Sunday delivery / Saturday & Sunday AM delivery.
Combined Pallet & Parcels Orders
When ordering a pallet of wood pellets, firewood & briquettes from White Horse Energy you also have the flexibility to add any single unit product purchased from White Horse Express to your order. To limit the number of deliveries & transport our website will default your express or to be added to your pallet order. This will mean your order's ETA will be the speed of service selected with your pallet order.
The "Shipping Summary" section of your order confirmation email will display the ETA of each of the individual components of your order.
Delivery included for most of mainland England and Wales. A small surcharge applies for other areas.
Information regarding COVID-19 deliveries CLICK HERE
Access to Property
Deliveries are contracted to kerbside only. Delivery onto the property is at the discretion of the haulier.
Standard deliveries are done on an 18 tonne vehicle measuring 2.8m wide x 4m high x 11m long (including the tail lift) The delivery onto the property will be done on a pallet pump truck if possible and at the discretion of the haulier.
Please note that overhanging branches need to be taken into account for restricted access.
Restricted Access Vehicle Load
Please note that the maximum delivery on a restricted access vehicle is 960KG . Larger orders will be despatched on an 18 tonne vehicle.
Vehicle size is approximately 2.8m wide x 3.4m high x 7.5m length (9.3 with tail lift) – about the size of a refuse vehicle with a crusher.
All vehicles require a level surface for unloading - all wheels need to be level to operate the tail lift
The pallet pump truck has very small wheels and cannot move on these surfaces as the wheels get trapped when they sink into the soft surfaces
The pallet truck cannot be controlled on slopes due to the weight on the pallet. Pushing almost 1 tonne up a slight gradient is not possible for 1 man.
Please ensure that you provide a contactable phone number during deliveries. When customers are not contactable, this may result in pallet being returned to the depot
Please note that there will be a redelivery charge of £20+VAT/pallet for each additional delivery attempt if there is no one able to receive the delivery or the delivery is unable to be left safely! It is YOUR responsibility to ensure the delivery point is suitable for delivery as per these instructions! Give us a call if you're not sure
Should your order need to be returned/cancelled, please be aware that a charge of £40+VAT/pallet may apply
These deliveries should arrive within 4 working days. This may extend to 5 working days in busy periods (Excluding Highlands and Islands
This is a free service where the depot telephone the customer and arrange a suitable delivery date.
Provided customers order prior to 4 pm on a working day delivery will occur on the next working day. This service is subject to an additional fee calculated on checkout
An order will be delivered at a specific time (between 10am and 4pm). Delivery can arrive 30 minutes before or 30 minutes after the set time. (This may extend during peak delivery periods) Cost £20.00
If the customer requires delivery in the morning – Cost £18.00
Please note: Last order dates are advertised online during Peak Periods (Pre-Christmas, etc.) We are unable to refund customers for any premium delivery charges, if orders are placed after these dates.
Over 80% of our customers will have a free (included) delivery. See our Delivery Surcharge page to see if your postcode has a surcharge applied to it.
Bagged product (Wood Pellets, wood briquettes) come on a 1m x1.2m pallets. They come in 3 heights depending on product size: 1.65m, 0.9m and 0.5m tall
All our crates are on 1.1m by 1.08m bases. Full crates are 1.26m tall, Large's are 0.9m tall.
White Horse Energy prides itself on providing as cost effective a delivery solution as possible to all customers. In some areas of the UK we are forced to implement a surcharge for pallet delivery. Over 80% of our customers receive a surcharge free delivery experience, and we are commited to reducing those surcharges across the board.
Input the first half of your postcode below to see if there is an Economy surcharge, or to see the additional charge for a Premium service.
The number of days indicated above is working days and excludes the day of dispatch. During peak periods these timeframes may extend - but you'll always have a link to our tracking system to keep an eye on performance.