Platinum Plus Pellets

Thank you for taking the time to leave us feedback. We are glad to hear that you are getting on well with Platinum Plus pellets.

If you are interested in smaller bags, we also sell Woodlets, which come in smaller 10kg bags, which you may find you prefer for the purpose of storage.

Our customer service team are always happy to help advise as to which product suits your needs the best, you can get hold of us on 01285 402 000, or sales@whitehorseenergy.co.uk

Kind Regards

Anna

White Horse

Hi Lorraine,

Thank you for your feedback, great to hear you’re happy with the pellets. Regarding the communication, we have recently changed the emails that are sent across to confirm when the order will be delivered and update with the ETA. With the aim of all of the information required being provided without the need to receive a phone call from the driver. We can also offer courtesy calls from our head office to confirm when the order is on its way to you. If you would like to speak to us about the delivery or request a courtesy call for your next order, please give us a call on 01285 402000 or you can send us an email at sales@whitehorseenergy.co.uk.
Kind regards,

Karly-Jade White Horse