Platinum Plus Pellets

Michelle,

Thank you for leaving us this feed back. I'm really sorry you have experienced this damage. We always aim for 100% satisfaction as a team and I'm sorry we haven't made the grade on this occasion. I'll be in touch shortly to run you through our damages processes to make sure you are fairly reimbursed. Again, thank you for your feed back.

Kind Regards
Lesley
Customer Services Team Supervisor

Hi Ian,

Thanks for taking the time to leave us feedback.

I'm really sorry to hear you've been having issues with your deliveries. Unfortunately, we don't always get notified by the delivery firm when damage has occurred, but you're always very welcome to get in touch and let us know - we do have policies in place to make sure you're not left out of pocket for this. You can either reach us via phone (01285402000) or email (sales@whitehorseenergy.co.uk).

We do occasionally drop out of stock over the winter months due to high demand, but our customer service team are usually good with updating anyone who calls on the next restock date. I'd recommend calling us next time and we'll be happy to help.

I'll be in touch shortly regarding the damage to your most recent delivery and start our reimbursement process with you.

Kind Regards,
Charlotte
Customer Service Manager

Hi Andrew,

Thanks for taking the time to leave us feedback.

I'm really sorry to hear you've had some issues with delivery, I'm pleased to see the depot upgraded your order to a Saturday delivery to avoid you having to wait any longer for delivery. If you choose to order with us again, our free book in service might be a good option for you, this is where the depot call to arrange delivery with you for a convenient day, and discuss any delivery restrictions.

Kind Regards,
Charlotte
Customer Service Manager

Thank you for taking the time to leave us feedback.

I'm sorry to hear you're unhappy with the delivery service you've received. Unfortunately, delivery beyond kerbside is at the driver's discretion so if he isn't happy with access or the delivery point has restrictions such as gravel that mean he can't take delivery beyond this point we aren't able to force him to do so.

Kind Regards,

Charlotte
Customer Service Manager