White Horse Energy Terms and Conditions

Retail Terms and Conditions

(See below for Wholesale T&C's)

 

  1. Website Use
    1. Content
      1. International copyright and trademark laws protect the entire contents of the site. You may not reproduce, republish, modify, copy, transmit, upload, post, or distribute, in any manner, the material on the site, including text, graphics and code without prior written approval from the company.
      2. Whilst we take every care to ensure that the content of this website is accurate, some of the information contained is supplied to us by third parties and as such we are not able to completely verify the accuracy of all of the contents. You are advised to independently verify any information contained on this website before acting on it. This applies to all product categories, guidelines on use, storage, delivery etc.
    2. Errors/Omissions
      1. In the event of an error or omission on the website, material or not, we reserve the right to amend or cancel any order in to resolve the issue.
      2. In the event a customer becomes aware of an error or omission on the website, they will contact us immediately to inform us of the error.
    3. Privacy
      1. We are committed to protecting our customers’ privacy. Although our ability to provide our service requires that we collect personal information about our customers, we take measures to ensure the privacy and confidentiality of that information.
      2. We will not sell, trade or rent personal information to others in any way without your prior approval.
      3. Our forms require users to provide contact information (like name, email, and postal address) unique identifiers (like username and password), and in some cases financial information (like account or credit card numbers) when they register for our services or in connection with an online transaction. Contact information from the signup forms may be used to send information about our products and services. The customer's contact information may also be used to get in touch with the customer when necessary.
      4. Some pages on this site use "cookies," which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customization the next time you visit us. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on this site. This site may contain links to other sites. White Horse Bedding/White Horse Energy is not responsible for the privacy practices or the content of such web sites.
    4. White Horse Energy will provide these Terms and Conditions by means of an attachment in pdf form on the customer’s invoice. Where a customer would prefer a paper copy of these Terms and Conditions these are available on request.
  2. Relevant Parties
    1. White Horse Energy is a trading name of White Horse Bedding Ltd. Company No. 7014905 and VAT Reg No. GB977 572265. White Horse Bedding has its registered office at Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, GL7 1YG
      . Telephone 01285 402 000. Email: sales@whitehorseenergy.co.uk.
    2. Any orders placed on the White Horse Energy site create a contract between White Horse Energy and the customer placing the order.
  3. Basis of Sale
    1. These Terms and Conditions set out the entire relationship between White Horse Energy and you, the customer, for the sale of goods. Please ensure that you read and understand these Terms and Conditions as these terms are binding upon placement of an order.
    2. Any samples, drawings, descriptions or advertising that appear on this site or in any marketing material, are provided to give you an approximation of the goods they represent. They do not form part of the contract between the two parties – in particular promotional pricing will be superseded by the pricing indicated on the site and confirmed in your order confirmation.
    3. You are considered to have placed an order and entered a binding contract with White Horse Energy when you have:
      1. Ticked that you have accepted the Terms and Conditions on the website; and
      2. You have made payment for the goods ordered.
    4. On completion of your order you will be issued with an order number. Please quote this order number on any correspondence with White Horse Energy.
    5. Once an order has been placed the goods are automatically consigned for delivery to the address you have provided. If you wish to cancel an order, please do so as soon as possible. Cancellation before 4pm on the day of the order will ensure that you are not liable for any return costs. Goods are usually dispatched on the same working day as the order is placed.
    6. If you would like to return an order that has already been delivered, please contact us, and inform us of your reason for the return. We will organise our haulier to collect the order. It is your responsibility to ensure that the order is in a suitable state and location for collection by our haulier. Typically, that means in the same or similar condition as when delivered, and in a place that our haulier may access. Delivery onto gravel will require goods to be moved to a stable surface for collection. Please contact us if you require further guidance. You will be refunded for the full value of any goods returned to us in a saleable condition less £40 + VAT for transport costs (and the shipping surcharge where applicable) per pallet returned.
    7. We have the right to revise and amend these Terms and Conditions as we see fit. You will always be bound by the terms and conditions that were active at the time your order was placed.
  4. Right to Cancel
    1. You have the right to cancel this contract within 14 days without giving reason.
    2. The cancellation period will expire after 14 days from the date on which the final item in your order is delivered.
    3. To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email or letter addressed to either:
      1. Email address: sales@whitehorseenergy.co.uk
      2. Address for correspondence: 1st Floor Globe House, Love Lane, Cirencester, Gloucestershire, UK GL7 1YG.
      3. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your right to cancel before the cancellation period has expired.
    4. Effects of Cancellation
      1. If you cancel this contract, we will reimburse to you the all the payments received from you. Where you are unable or unwilling to arrange the return of the goods yourself, or where the goods have suffered a material reduction in value due to your handling of the goods, we will reduce the value of your reimbursement by the appropriate value.
      2. Once the product has been dispatched from our warehouse, you the customer, will be responsible for the costs associated with returning the order to our warehouse. Where you are unable or unwilling to arrange the return of the order, White Horse Energy will arrange for the return at the following cost:
      3. In the case of the product being returned from the area where delivery costs are included in the price, the amount of £40 +VAT per pallet will be charged.
      4. In the case of the product being returned from an area that requires a delivery surcharge, £40 + the surcharge value +VAT per pallet will be charged.
      5. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (including removing logs from crates, and not restacking them correctly, and/or damage to packing materials). We will only reduce the reimbursement in this case by the loss of value to the goods.
      6. We will make the reimbursement without undue delay, and not later than 14 days after we receive the goods back to our warehouse.
      7. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  5. Promotions
    1. All promotions are subject to immediate cancellation without warning.
    2. Promotions can include discount coupons or direct account credit awarded to an individual user.
    3. Any abuse of the promotion system will result in a user's account being cancelled and any promotional balances being removed.
    4. Any user with multiple accounts for a single delivery address will be deemed to be abusing the promotion system and will have all current and future promotional credits/coupons removed immediately.
    5. Once an order has been placed it is NOT possible for a promotion to be applied to that order retrospectively.
    6. Refer a friend promotion:
      1. The ‘refer a friend’ promotion is only available to customers who have successfully placed an order with White Horse Energy in the past.
      2. On placing your first order you will be sent an email detailing your unique coupon code and URL for referring your friends.
      3. You will earn a £10 credit for every new customer you refer - any referrals where the new customer is found to be an existing customer will result in your credit for that order being cancelled.
      4. There is no limit to the number of friends you may refer. (This excludes deliveries to the same address)
      5. When placing an order, the system will utilise your credits to reduce the amount payable by the value of credit you have accrued. Where the amount of credit available on your account is larger than the total of your order, the system will allocate the credit rounded down the nearest £10 on your order. i.e. you will always have a small total to pay on your order.
      6. Any credit not used on an order will remain in your account to be used on your next order.
      7. The “refer a friend” coupon is only to be used in refereeing friends & family who are new to ordering with White Horse Energy. We would deem the sharing on social media, uploading on blogs acceptable. We reserve the right retrospectively remove credit from codes posted on unauthorised voucher code & alike.
  6. Pellet Price Promise
    1. We will endeavour to beat the price for any identical full pallet product of Wood Pellets, provided;
      1. The products are of identical quality and provenance;
      2. The alternative product is actually available for sale;
      3. The competitors’ products are not on promotion;
      4. We reserve the right to not beat promotional prices such as ‘summer offers’ or ‘weekend discounts’, trade or bulk pricing.
      5. The price includes VAT at the appropriate rate.
      6. The price includes delivery of the same service level (in this instance mainland UK haulage - we will not match/beat shipping costs outside our mainland rate).
    2. If you are aware of a cheaper identical product please let us know the URL of the competing offer. Once confirmed, we will endeavour to reduce our price below that price. We reserve the right to not beat any offer that we believe to be spurious.
    3. We will ABSOLUTELY not entertain claims for a post event reduction in the price you paid for pellets due to a later reduction in price on our behalf.
    4. We only price match on the lowest price wood pellet.
  7. VAT
    1. VAT on domestic solid fuel is levied at either the reduced rate or standard rate of VAT. It is your responsibility to ensure that the VAT rate you utilise on your order is appropriate for your intended use. White Horse Energy will not be held responsible for the incorrect application of a VAT rate by a customer.
    2. The rate of VAT levied on sales of fuel products is subject to the intended use of those products. For full details of the relevant laws please see HMRC Reference: Notice 701/19 (August 2010). A guide to the appropriate rate is given below. Please note that we will not be held responsible for the incorrect application of a VAT rate to your order. It is YOUR responsibility to ensure that you understand the legislation. By agreeing to our terms and conditions you certify that you order is compliant with the relevant legislation. We will not be held responsible for inaccuracies in the advice tabled below.
    3. Intended use: Fuel
      1. Fuel supplies for domestic use incur VAT at the reduced rate of 5%. Business customers may apply the reduced rate for some deliveries provided they satisfy the requirements in the legislation. Where business customers do not satisfy these requirements they are obliged to pay the standard rate of VAT.
    4. Intended use: Other All other supplies are made at the standard rate of VAT.
    5. Please ensure you make a purchase with the appropriate rate levied. By making a purchase on our site you are confirming that you have applied the appropriate VAT rate to your order.
  8. The Goods
    1. Goods supplied should:
      1. Conform in all material respects with the ordered specification;
      2. Be free from material defects in design, materials and workmanship. In the event of a defect, White Horse Energy will assist the customer in dealing with the manufacturer of the product.
      3. Comply with all applicable statutory and regulatory requirements for selling the goods in the United Kingdom.
    2. This does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident or negligence (by you or a third party).
    3. We will take reasonable steps to ensure that your order arrives in good condition.
    4. It is your responsibility to ensure that you store your goods in a suitable location. Please note that fuel in all its forms does not tolerate damp storage conditions.
  9. Delivery
    1. The contract between White Horse Energy and the customer will be deemed to be fulfilled on delivery of your order in good condition. Where the order is not delivered in good condition, the contract between White Horse Energy and the customer will be deemed to be fulfilled, upon receipt by the customer of any refund due to them, as a function of the customer having notified White Horse Energy of any damage to the order, in accordance with these Terms and Conditions.
      1. The goods will be considered to be delivered in a fit state where you, the customer, has signed the delivery note confirming the safe delivery of the order.
      2. Where the customer has waived their right to inspect the state of goods by requesting delivery without a signature, the contract will be seen as completed, regardless of the actual state of goods. Delivery will be deemed to have been made at the time stated on the delivery note.
      3. We strongly advise against customers requesting unattended deliveries.
      4. We use a 3rd party haulier to deliver all orders. Any liability arising from the delivery process lies strictly with the haulier.
      5. All pallet based deliveries are delivered to the kerbside. While our delivery company will normally go to great lengths to ensure that your delivery is placed where you require it, the contract between yourself and White Horse Energy includes delivery to kerbside only. Please ensure that you have the means to move the pallet(s) and their goods from the kerbside to a suitable storage location. Please consult the delivery page to see the required access conditions for deliveries.
    2. Damage during the Delivery Process
      1. Where your order has received some level of damage in transit White Horse Energy will refund you for the amount of product that you have lost (please note, only lost/unusable product will be compensated for – damaged packaging is not a basis for a claim), provided you follow the following process:
        1. Sign the delivery note to indicate that the delivery has been received with damages evident (if your delivery note is signed as received in good order, and the damages were evident on delivery, NO claim whatsoever is possible); AND
        2. Notify White Horse Energy by email (sales@whitehorseenergy.co.uk) within 24hrs of the delivery that you intend to seek a refund, with the volume of product lost/rendered unusable (Please provide the equivalent volume in bags of lost/unusable product, and NOT the number of bags with damage); AND
        3. Provide photographic evidence to support the level of lost/unusable product being claimed for (please note that if there is a large discrepancy between the level of lost/unusable product claimed for on the delivery note, and the level of loss evidenced by photograph, White Horse Energy reserves the right to not offer a refund); AND
        4. Provide to White Horse Energy by email (sales@whitehorseenergy.co.uk) all evidence required to support your claim within 72 hours of delivery.
      2. White Horse Energy is unable to add lost/unusable product to future orders. All claims will be refunded to your original method of payment.
      3. Where damages are not indicated on the delivery note White Horse Energy is not able to offer any refund where the customer could reasonably have been expected to have noticed the damages after a visual inspection of the order, or where the customer requested an unattended delivery.
    3. If there are damages on an order that were not signed off on a delivery note and that could not reasonably have been discovered by a visual inspection of the order on delivery, then the customer may apply for a refund for the damages provided they are able to:
      1. Provide evidence of the damage in photographic form;
      2. Provide evidence that the damage could not have been reasonably discovered by a visual inspection of the goods on delivery;
      3. Provide notification of the damages to White Horse Energy within 24 hours of the delivery.
    4. Delivery Timeframes
      1. We provide guidelines as to the expected delivery schedule of the relative delivery services offered by White Horse Energy. Please note that in all cases the timeframes given are guides only. White Horse Energy will not be held liable, if for whatever reason, a delivery does not arrive within an expected period.
      2. All orders received on a standard working day prior to 4pm are dispatched that day, subject to stock availability. White Horse Energy endeavours to maintain a positive stock balance on all lines throughout the year. Where White Horse Energy are expecting a temporary unavailability of stock, (provided the unavailability of stock will not exceed 4 days), White Horse Energy will continue offering the product for sale and dispatch the product on arrival.
      3. Where stock is unavailable and not due to be available for more than 4 days, White Horse Energy will endeavour to restrict sales of the good in question.
      4. Standard Delivery – Orders placed on a standard delivery basis for delivery within mainland England and Wales will typically arrive on the third or fourth working day, including the day of dispatch (i.e. Monday pre 4pm order should be delivered by Wednesday or Thursday, but may be sooner). Deliveries to areas outside mainland England and Wales can take longer than 4 working days, but should not take longer than 6 working days.
      5. Next Day delivery – orders placed on Next Day delivery will be delivered the next working day after the day of dispatch. During peak periods (pre-Christmas, etc.) when the delivery page indicates a reduced service, the Next Day service will operate as a premium service with delivery within 2 working days of dispatch.
      6. We are unable to honour any specific delivery date requested in the delivery notes. Where a customer requests delivery on a specific day in the delivery notes we will pass this request on to the hauliers, but the order will still be delivered as per our standard terms for that delivery service. Where a delivery is made contrary to the request in the delivery notes with respect to a specified day of delivery, White Horse Energy will entertain no liability for failing to comply with that request. Customers who require a specific day of delivery are requested to call the office and request a timed delivery (at a cost of £20+vat).
    5. Delivery Access
      1. It is your responsibility to ensure that there is suitable access to the delivery location. Where a delivery is attempted, but is unable to complete due to a lack of access that you could have reasonably been expected to anticipate, we will charge a redelivery fee of at least £20 + VAT per pallet.
      2. It is your responsibility to ensure that the address and delivery instructions you provide are correct. Where the address and/or instructions are vague and our haulier cannot reasonably be expected to find the delivery location from the instructions provided, we reserve the right to charge a redelivery fee of at least £20 + VAT.
      3. Where the delivery location is unsuitable for delivery (as deemed by our hauliers driver), and the customer is unable to provide an alternate delivery location that is suitable, or otherwise unable to come to an amicable resolution of the delivery with White Horse Energy, the customer will be liable for the costs associated with returning the pallet as per 4.4.3 and, or 4.4.4 above.
    6. Damage to property during the delivery process
      1. White Horse Bedding Limited disclaims all liability from any damage and/or death to any property and/or person that may occur during the delivery process.
      2. Any liability for any damages that may occur during the delivery process lie strictly with our 3rd party haulier.
    7. In the unlikely event that any damage to persons or property occurs during delivery please follow these protocols:
      1. Take a written acknowledgement from the delivery driver that details the extent and nature of the damage that occurred. Please include a commentary of how the damage occurred. Please ensure that both driver and any witnesses sign the acknowledgement and that the driver includes his name, vehicle registration number, and the name of his employer, along with insurance details if available.
      2. Where possible please take photographs of the damage.
      3. Please call White Horse Energy to let us know what has happened. Although we cannot influence the outcome of any claim you may make, we are able (in most cases) to speed up the claims process.
  10. Defective Goods and Returns
    1. It is your responsibility to ensure that the goods are suitable for the use to which you put them to.
    2. In the unlikely event that the goods provided do not conform to these terms, please let us know. If the goods do not conform we will:
      1. Remove the goods at our cost and provide you with a full refund for the value of the goods that have been removed; or
      2. Replace the goods at our cost.
    3. Dissatisfaction with goods delivered. If you are dissatisfied with the goods delivered, but the goods do conform to these terms and you would like to return the goods we will collect the goods and provide a refund to you provided:
      1. The goods are returned to us in a saleable condition;
      2. At least 66% of the original order is returned.
      3. We will refund you the full value of the goods returned to us less £40 + VAT per pallet for the transport costs incurred (and shipping surcharges where they occur), returning the goods to our warehouse.
    4. These terms and conditions apply to any replacement goods that we may send you.
    5. If your order is being returned it is your responsibility to ensure adequate access for our haulier to collect the goods. Where appropriate access is not given, we will pass on any additional haulage costs to you.
  11. Limitation of Liability
    1. If either party fails to comply with these terms, neither party shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these terms.
    2. Neither party shall be responsible for losses that result from our failure to comply with these terms including, but not limited to losses that fall into the following categories:
      1. Loss of Business;
      2. Loss of income or revenue;
      3. Loss of anticipated savings;
      4. Loss of data;
      5. Any waste of time; or
      6. Any loss due to the sourcing of replacement goods from another provider.
    3. This clause does not include or limit in any way our liability for:
      1. Death or personal injury caused by our negligence; or
      2. Fraud or fraudulent misrepresentation;
      3. Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; or
      4. Losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or
    4. Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
    5. We will not be liable for any consequential loss or indirect loss suffered by you, or by anyone to whom you have supplied the goods.
    6. We will not be liable for losses or damages resulting from the use of the goods for purposes for which the specification and manner of goods or delivery are not suitable.
    7. We will not be liable for any losses or damages to property or persons that may occur during the delivery process. Liability for delivery process losses or damages rest with our contracted haulier.
  12. Force Majeure
    1. We will not be responsible for any failure to perform our obligations when impeded by a Force Majeure event such as;
      1. Strikes, lock outs or other industrial action;
      2. Civil commotion riot, invasion, terrorist attack, war, etc.
      3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
      4. Transport network failure; or
      5. Communication network failure.
    2. Our obligations under these terms are suspended for the duration of the Force Majeure event. We will endeavour to fulfil our obligations as soon as possible once the event has ceased
  13. Assignment
    1. You may not assign or transfer your rights or obligations under these Terms to any other party without the written consent of White Horse Energy.
  14. Model Cancellation Form
    1. There is no requirement for the customer to use the form below to notify White Horse Energy of a cancellation request.
    2. Email, Fax or send the form to:
      White Horse Energy
      Globe House, Love Lane
      Love Lane Industrial Estate
      Cirencester
      GL7 1YG
      Email: sales@whitehorseenergy.co.uk
      From
      [*Name of customer]
      [Address of customer]
      I cancel my order [*enter order number] of the following goods:
      [*enter the goods to be returned]
      Ordered on [*enter date]
      Date [*enter date]

Read HTML code related articles on our blog to get the best tips on web content composing.

Wholesale Terms and Conditions

 
  1. RELEVANT PARTIES
    1. White Horse Energy is a trading name of White Horse Bedding Ltd. Company No. 7014905 and VAT reg No. GB977 572265. White Horse Bedding Ltd. has its registered office at 1st Floor Globe House, Love Lane, Cirencester, Gloucestershire, UK GL7 1YG. Telephone. 01285 402 000 Email: wholesale@whitehorseenergy.co.uk
    2. Any orders placed on the White Horse Energy site create a contract between White Horse Energy and the customer placing the order.
 
  1. WHOLESALER RELATIONSHIPS
    1. We may ask the customer to prove the existence of your business and the sales methods that the customer use for White Horse Energy to establish that the customer is a retailer. This may include, amongst other things, the customer providing to White Horse Energy the address of your retail outlet and/or a digital photograph of your store front, and/or details of the URL of your website from which the customer operate your own e-commerce enabled webstore.
    2. White Horse Energy uses selected suppliers to produce products for provisions to resellers. The arrangement between White Horse Energy and its suppliers represents a key element of our competitive advantage and intellectual property, and these Conditions are designed to protect those relationships. By agreement to these Conditions, the customer agree that the customer will not approach or purchase from any supplier that has been involved in the production or manufacturing of products purchased through White Horse Energy.
    3. Any breach of condition 2.2 will entitle White Horse Energy to compensation of a sum no less than 20% of the purchase price paid to White Horse Energy in question, for a period of 24 months following completion of the last contract between the customer and White Horse Energy.
 
  1. BASIS OF SALE
    1. These Terms and Conditions set out the entire relationship between White Horse Energy and the customer, for the sale of goods.
    2. These Conditions shall govern and be incorporated into every Contract, and shall prevail over any terms or conditions (whether or not inconsistent with these Conditions) contained or referred to in any correspondence, Order, documentation submitted by the Customer or elsewhere or implied by custom, practice or course of dealing.
    3. Any samples, drawings, descriptions or advertising that appear on White Horse Energy’s web site or in any marketing material, are provided to give the customer an approximation of the goods they represent. They do not form part of the contract between the two parties.
    4. The customer is considered to have placed an order and entered a binding contract with White Horse Energy when the customer has:
  • Ticked that the customer has accepted the Terms and Conditions on the website; and/or
  • Provided a Purchase Order number, and/or
  • Made payment for the goods ordered.
    1. White Horse Energy have the right to revise and amend these Terms and Conditions as White Horse Energy see fit. The customer will always be bound by the terms and conditions that were active at the time the order was placed.
    2. White Horse Energy intend to rely on these Terms and any documents expressly referred to in them in relation to the contract between White Horse Energy and the customer. While White Horse Energy accept responsibility for statements and representation made by Our duly authorised employees, please ensure that the customer ask for any variations from these Terms to be confirmed to the customer in writing to avoid any confusion. If the customer thinks that there is a mistake or require any changes to be made to these Terms, please contact White Horse Energy to discuss this as soon as possible.
 
  1. QUOTATIONS AND ACCEPTANCE
    1. A quotation by White Horse Energy does not constitute an offer and White Horse Energy reserves the right to revise a quotation prior to acceptance of an Order.
    2. White Horse Energy's acceptance of any Order shall be effective only where such acceptance is in writing on White Horse Energy's order acceptance form and signed by an authorised representative of White Horse Energy or, if earlier, White Horse Energy delivers the Goods to the Customer.
    3.  
  2. PAYMENT
    1. The Customer may apply for a credit account with the White Horse Energy by completing and returning the Credit Application Form. Subject to acceptable credit references being obtained by White Horse Energy, such credit may be used in connection with any Contract between the Customer and White Horse Energy. White Horse Energy is under no obligation to grant such credit facility and may at any time withdraw or reduce such credit facility.
    2. The Customer shall make all payments due to White Horse Energy in pounds sterling direct into our bank account, with all accounts to be settled in full, no later than the 15th day of the month after the invoice date. No payment shall be deemed to have been received until White Horse Energy has received cleared funds.
    3. Time of payment is of the essence of a Contract and White Horse Energy will suspend the provision of Goods to the Customer where any amounts are overdue under any Contract until all such amounts have been paid.
    4. The Customer is not entitled to withhold payment of any amount due to White Horse Energy by way of any set-off or counter claim.
    5. If the Customer fails to pay any amount due to White Horse Energy under any Contract on the due date, interest shall be added on the amount unpaid from the date on which it was due at the rate of 2% interest per month (or part of month) until payment is made in full.
    6. White Horse Energy will also charge a fixed sum for the cost of recovering a late payment. In line with the Late Payment of Commercial Debts (interest) Act 1998 a one-off payment of £40 will be issued for outstanding debt up to £999.99 and £70 will be charged for outstanding debt of £1,000+. A late payment invoice will be raised the first working day once outstanding credit becomes due.
    7. If, in White Horse Energy’s view, the Customer's credit-worthiness deteriorates before delivery of the Goods, White Horse Energy may require payment in full or in part prior to delivery, or the provision of security for payment by the Customer in such form as is acceptable to White Horse Energy.
    8. White Horse Energy reserves the right to alter or withdraw at any time any credit allowed to the Customer. If the credit facility is reduced or withdrawn, all debts owed to White Horse Energy by the Customer shall become immediately due and payable.
    9. Notwithstanding any appropriation by the Customer to the contrary, all payments made by the Customer to White Horse Energy shall be appropriated first to Goods which have been resold by the Customer and then to Goods which remain in the Customer's possession or control.
    10. If there is any outstanding dispute between the customer and White Horse Energy, the dispute will be settled completely independently of any credit payments due using the Dispute Resolution Process
 
  1. SUPPLY OF CONTAINERS AND FULL LOADS
    1. The Customer shall be responsible for meeting, and liable for any cost incurred by failing to meet, our shipper’s / haulier’s Terms and Conditions
      1. For shippers supplying containers these include but are not limited to -
        1. Container cleaning
        2. 3-hour time period to unload the container
      2. For hauliers supplying full loads these include but are not limited to –
        1. Trailer cleaning
        2. 2-hour time period to unload the container
    2. The customer is liable for any costs incurred if their actions result in a container or full load delivery being aborted and / or redelivered.
    3. Payment is taken to have been made when cleared funds as detailed in the quotation are received by White Horse Energy, or the payment is allocated to a credit account.
    4. If payment is due by an agreed date, failure to make payment by that date will incur a £100.00 administration charge and the order will be cancelled
 
  1. DELIVERY
    1. The contract between White Horse Energy and the customer will be deemed to be fulfilled on delivery of your order in good condition. Where the order is not delivered in good condition, the contract between White Horse Energy and the customer will be deemed to be fulfilled, upon receipt by the customer of any refund due to them, as a function of the customer having notified White Horse Energy of any damage to the order, in accordance with these Terms and Conditions.
    2. The goods will be considered to be delivered in a fit state where you, the customer, has signed the delivery note confirming the safe delivery of the order.
    3. Where the customer has waived their right to inspect the state of goods by requesting delivery without a signature, the contract will be seen as completed, regardless of the actual state of goods. Delivery will be deemed to have been made at the time stated on the delivery note.
    4. We strongly advise against customers requesting unattended deliveries.
    5. We use a 3rd party haulier to deliver all orders. Any liability arising from the delivery process lies strictly with the haulier.
    6. All pallet-based deliveries are delivered to the kerbside. While our delivery company will normally go to great lengths to ensure that your delivery is placed where the customer require it, the contract between yourself and White Horse Energy includes delivery to kerbside only. Please ensure that the customer have the means to move the pallet(s) and their goods from the kerbside to a suitable storage location. Please consult the delivery page to see the required access conditions for deliveries.
 
  1. DELIVERY TIME FRAMES
    1. We provide guidelines as to the expected delivery schedule of the relative delivery services offered by White Horse Energy. Please note that in all cases the timeframes given are guides only. White Horse Energy will not be held liable, if for whatever reason, a delivery does not arrive within an expected period.
    2. All orders received on a standard working day prior to 4pm are dispatched that day, subject to stock availability. White Horse Energy endeavours to maintain a positive stock balance on all lines throughout the year.
    3. Standard Delivery – Orders placed on a standard delivery basis for delivery within mainland England and Wales will typically arrive on the third or fourth working day, including the day of dispatch (i.e. Monday pre 4pm order should be delivered by Wednesday or Thursday, but may be sooner). Deliveries to areas outside mainland England and Wales can take longer than 4 working days but should not take longer than 6 working days.
    4. Premium delivery – orders placed on Premium delivery will be delivered the next working day after the day of dispatch. During peak periods (pre-Christmas, etc) when the delivery page indicates a reduced service, the Premium service may operate with delivery within 2 working days of dispatch.
    5. We are unable to honour any specific delivery date requested in the delivery notes. Where a customer requests delivery on a specific day in the delivery notes White Horse Energy will pass this request on to the hauliers, but the order will still be delivered as per our standard terms for that delivery service. Where a delivery is made contrary to the request in the delivery notes with respect to a specified day of delivery, White Horse Energy will entertain no liability for failing to comply with that request. Customers who require a specific day of delivery are requested to call the office and request a timed delivery (at a cost of £20+vat).
 
  1. RETURNS
    1. White Horse Energy reserves the absolute right to refuse to accept the return of any Goods (where such return is not as a result of the Goods being defective) but shall have the discretion to accept the return of Goods from the Customer and refund the appropriate cost of the Goods (less a minimum restocking charge of 10% of the cost of the Goods) if such return is supported by the invoice number or delivery note number of the Goods in question.
    2. For White Horse Energy to accept the return of Goods by the Customer, such Goods must be:
      1. in a re-saleable condition, accompanied by original packaging in a resaleable condition
      2. within the relevant shelf life for such Goods; and
      3. complete and as sold, in unopened, full and original packaging.
    3. Any credit granted by White Horse Energy to a Customer for returned Goods shall be offset against other purchases from White Horse Energy and no cash refund will be given by White Horse Energy for returned Goods.
 
  1. RISK AND TITLE
    1. The risk in the goods shall pass from the seller to the buyer upon delivery of such goods to the buyer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the buyer until the seller has received in cash or cleared funds payment in full for all goods delivered to the buyer under this and all other contracts between the seller and the buyer for which payment of the full price of the goods thereunder has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and the buyer under which the goods were delivered.
    2. Until title to the Goods passes to the Customer under Condition 10.1, the Customer shall:
      1. hold the Goods on a fiduciary basis as White Horse Energy's bailee;
      2. store the Goods (at no cost to White Horse Energy) separately from all other goods and readily identifiable as the property of White Horse Energy;
      3. not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods;
      4. maintain the Goods in satisfactory condition; and
      5. not attach the Goods to any other property without White Horse Energy's consent.
    3. If the Customer resells any Goods in which title has not passed to the Customer, such resale shall be in the ordinary course of the Customer's business at full market value.
    4. At any time before title to the Goods passes to the Customer (whether or not any payment to White Horse Energy is then overdue or the Customer is otherwise in breach of any obligation to White Horse Energy), White Horse Energy may (without prejudice to any other of its rights):
      1. retake possession of all or any part of the Goods and enter any premises for that purpose (or authorise others to do so) which the Customer hereby authorises;
      2. require delivery up to it of all or any part of the Goods.
    5. White Horse Energy may at any time appropriate sums received from the Customer as it thinks fit, notwithstanding any purported appropriation by the Customer.
    6. The Customer grants White Horse Energy, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them or where the Customer's right to possession has terminated, to recover them.
    7. From the time of delivery until title in the Goods passes to the Customer in accordance with Condition 10.1, the Customer shall insure the Goods for their full value with a reputable insurer and, if White Horse Energy so requests, ensure that White Horse Energy's name is noted on the insurance policy. Until title in the Goods passes to the Customer, the Customer shall hold the proceeds of any claim on such insurance policy on trust for White Horse Energy and shall immediately account to White Horse Energy with the proceeds.
    8. On termination of the Contract, howsoever caused, White Horse Energy's (but not the Customer's) rights contained in this condition 9 shall remain in effect.
 
  1. WARRANTY AND LIABILITY
    1. White Horse Energy warrants that the Goods will upon delivery:
      1. comply (to the extent the Customer is a Consumer) with the implied terms of the Consumer Rights Act 2015 to the extent it relates to quality, fitness for purpose and description;
      2. comply with their specification;
      3. be substantially free from defects in materials and workmanship.
    2. The warranties in Condition 11.1 are given on the condition that White Horse Energy is not liable for a defect in the Goods:
      1. caused by fair wear and tear, abnormal or unsuitable conditions of storage or use or an act, neglect or default of the Customer or a third party;
      2. if the Customer makes any further use of such Goods after notifying White Horse Energy of the defect; or
      3. which has been specifically drawn to the Customer’s attention prior to the Contract being concluded; or
      4. unless it is notified to White Horse Energy within 15 Working Days of the date of delivery or, if the defect would not be apparent on reasonable inspection, within one month of the date of delivery; or
    3. White Horse Energy is not liable for:
      1. non-delivery unless the Customer notifies White Horse Energy of the claim within 2 Working Days of the date of White Horse Energy's invoice
      2. shortages in quantity delivered in excess of those permitted by Condition 11.2 unless the Customer notifies White Horse Energy of a claim within 2 Working Days of receipt of the Goods
      3. damage to or loss of all or part of the Goods in transit unless the Customer notifies White Horse Energy within:2 Working Days of receipt of the Goods
    4. Except as set out in this Condition 10 all conditions, warranties and representations, expressed or implied by statute, common law or otherwise, in relation to the supply, use of or failure to supply the Goods are excluded to the extent permitted by law.
    5. Subject to the provisions in Condition 11.7 below, White Horse Energy is not liable to the Customer in contract, tort (including negligence or breach of statutory duty) misrepresentation or otherwise for any of the following losses or damages, whether direct or indirect, and even if such losses and/or damages were foreseen, foreseeable or known, or White Horse Energy was advised of the possibility of them in advance:
      1. loss or damage incurred by the Customer as a result of third-party claims;
      2. loss of actual or anticipated profits;
      3. loss of business opportunity;
      4. loss of anticipated savings;
      5. loss of goodwill; or
      6. any indirect, special or consequential loss or damage howsoever caused.
    6. The entire liability of White Horse Energy under or in connection with the use of, supply of or failure to supply the Goods, whether for negligence, breach of contract, misrepresentation or otherwise, is limited, in respect of each event or series of connected events, to the net amount invoiced to the Customer for the defective, damaged or undelivered Goods which gave rise to such liability.
    7. Nothing in these Conditions shall operate to exclude or restrict White Horse Energy's liability for:
      1. death or personal injury resulting from negligence;
      2. breach of the obligations arising from section 12 of the Sale of Goods Act 1979;
      3. fraud, fraudulent misrepresentation or deceit;
      4. any other liability which cannot be excluded or restricted at law.
 
  1. TERMINATION
    1. On or at any time after the occurrence of any of the events in Condition 12.2, White Horse Energy may:
      1. stop any Goods in transit;
      2. suspend further deliveries to the Customer;
      3. exercise its rights under condition 9
      4. terminate any Contract forthwith by giving notice to that effect to the Customer.
    2. The events are:
      1. the Customer being in material breach of any obligation under a Contract or these Conditions;
      2. a meeting being convened, a petition presented, an order made, an effective resolution passed, or notice given for the Customer's winding up or dissolution (other than for the sole purpose of solvent amalgamation and reconstruction); or
      3. an application being made, or resolved to be made by any meeting of the Customer's directors or members, for an administration order in relation to it or any party gives or files notice of intention to appoint an administrator of it or such an administrator being appointed; or
      4. an incumbrancer taking possession, or a receiver or manager or administrative receiver being appointed, of the whole or any part of the Customer's assets; or
      5. the Customer ceasing or suspending payment of any of its debts or being unable to pay its debts as they fall due within the meaning of section 123 of the Insolvency Act 1986; or
      6. a proposal being made for a composition in satisfaction of the Customer's debts or a scheme or arrangement of its affairs including a voluntary arrangement within the meaning of part I of the Insolvency Act 1986.
    3. On termination of a Contract pursuant to Condition 12.2 or 14.2, any indebtedness of the Customer to White Horse Energy shall become immediately due and payable and White Horse Energy is relieved of any further obligation to supply Goods to the Customer pursuant to that Contract.
    4. In the case of a Distance Contract where the Customer is dealing as a Consumer, the Customer shall have the right to cancel the Order for 14 days following delivery of the Goods by White Horse Energy ("Cancellation Right").
    5. The exercise of the Cancellation Right by the Customer will be effective to terminate the Contract if written notice of the exercise of the Cancellation right is received by White Horse Energy within 14 days of delivery of the Goods.
    6. Following the exercise of the Cancellation Right, the Customer must ensure that all Goods delivered under the Contract are returned to White Horse Energy within 14 days and White Horse Energy reserves the right to charge the Customer for the cost of recovering any Goods from them.
    7.  
  2. CONFIDENTIALITY AND SPECIFICATIONS
    1. The Customer shall treat all product, customer or business information, drawings, designs and specifications submitted to it by White Horse Energy as confidential and shall not disclose them to any third party without White Horse Energy's prior written consent or use them for any purpose except where authorised to do so by White Horse Energy.
    2. Condition 13.1 does not apply to information which:
      1. is at the date of disclosure or becomes at any time after that date publicly known other than by the Customer's breach of this Condition;
      2. can be shown by the Customer to White Horse Energy's satisfaction to have been known by the Customer before disclosure by White Horse Energy to the Customer;
      3. is or becomes available to the Customer otherwise than from White Horse Energy and free of any restrictions as to its use or disclosure;
      4. is required to be disclosed by law.
    3. All drawings, designs, specifications and other particulars of dimensions or weight submitted by White Horse Energy are approximate only and White Horse Energy accepts no liability for any deviation from them, nor for any errors, omissions or other defects in any such materials not prepared by White Horse Energy.
 
  1. FORCE MAJEURE
    1. In this Condition 14, "Force Majeure Event" means any circumstance beyond the control of White Horse Energy including, but not limited to acts of God, fire, explosion, adverse weather conditions, epidemic, flood, earthquake, terrorism, riot, civil commotion, war, hostilities, strikes, work stoppages, slow-downs or other industrial disputes, accidents, riots or civil disturbances, acts of government, lack of power and delays by suppliers or materials shortages but, for the avoidance of doubt, nothing shall excuse the Customer from any payment obligations under these Conditions.
    2. If White Horse Energy is prevented, hindered or delayed from or in supplying the Goods under these Conditions by a Force Majeure Event:
      1. White Horse Energy may, at its sole option, and without being liable for any loss or damage suffered by the Customer as a result:
        1. suspend deliveries while the Force Majeure Event continues;
        2. apportion available stocks of Goods between its customers if White Horse Energy has insufficient stocks to meet orders;
    3. both White Horse Energy and, where dealing as a Consumer only, the Customer, may terminate any Contract forthwith by giving notice to that effect to the other
 
  1. ASSIGNMENT
    1. You may not assign or transfer your rights or obligations under these Terms to any other party without the written consent of White Horse Energy.
    2. These Terms will apply to any contract between White Horse Energy for the sale of Products to the customer and replace and supersedes any previous terms and conditions. White Horse Energy reserve the right to revise these Terms from time to time. Every time the customer wish to order Products, please check these Terms to ensure the customer understand the terms which will apply at that time.
 
  1. NOTICES & DISPUTE RESOLUTION PROCESS
    1.  Any notice given by one party to the other in connection with a Contract must be in writing and may be delivered personally or by pre-paid first class post and in the case of post will be deemed to have been given 2 Working Days after the date of posting. Notices shall be delivered or sent to Unit 5 Cirencester Office Park, Tetbury Road, Cirencester GL7 6JJ in the case of the Supplier and delivered or sent to the last known address of the Customer or to any other address notified in writing by one party to the other. Each party may specify by notice to the other an individual or office holder to whom any notices served on it are to be addressed, in which case a notice shall not be validly given unless so addressed.
    2. The Customer may submit a dispute against White Horse Energy using the following Dispute Resolution Process
      1. Disputes are classified as any disagreement between White Horse Energy and our customers, regarding the service, invoicing, delivery, timeframe or actual product supplied.
      2. Disputes must be actively resolved by both parties by following the attached process, which works in conjunction to the published terms and conditions of sale.
    3. Issues with receipt of invoice
Upon receipt of an order, an invoice will be automatically generated and sent via e mail or post to the customer.
If the customer has any queries with the invoice e.g. incorrectly priced products or quantities, they need to contact White Horse Energy within 1 working day.
Similarly, if White Horse Energy identifies a problem with a generated invoice, they will need to contact the customer within 1 working day.
White Horse Energy will (if necessary) hold the delivery within the network until the dispute is resolved.
White Horse Energy will respond to the customer’s query within 1 working day, and if necessary, provide an amended invoice.
If no invoice query is raised by the customer, the price quoted on the invoice is taken as the correct price, rather than any previously quoted figure.
  1. Issues with delivery timeframes
White Horse Energy will provide guidelines as to the expected delivery schedules for container deliveries, but will not be held liable if, for whatever reason, a delivery does not arrive within an expected period.
For container orders using credit, even if the container has been delayed from original delivery schedule, payment will still be expected by the account due date.
  1. Issues with delivery
White Horse Energy use a 3rd party haulier to deliver all orders. Any liability arising from the delivery process lies strictly with the haulier and not with White Horse Energy.
  1. Issues with receipt of product
Upon receipt of products, if there is an issue with the products, the customer needs to sign the delivery note and/or contact White Horse Energy by phone or e mail and indicate the nature of the problem.
The customer will need to contact White Horse Energy within 2 working days to inform of issue and provide photographic evidence to support issue.
White Horse Energy will respond to the customer’s query within 2 working days with a proposed solution.
The customer will need to need to either accept or reject the proposed solution within 2 working days.
White Horse Energy will either implement the proposed solution or suggest an alternative solution within 1 working day.
  1. Issues with product quality
It is the customer’s responsibility to ensure that the goods are suitable for the use to which they put them to. In the unlikely event that the goods provided do not conform to these terms, contact White Horse Energy as soon as possible. If the goods do not conform -
  1. White Horse Energy will respond to the customer’s query within 2 working days with a proposed solution to -
Remove the goods at White Horse Energy’s cost and provide the customer with a full refund for the value of the goods that have been removed; or
Replace the goods at White Horse Energy’s cost, or
Provide the customer with a part refund to compensate for the non-conformity
  1. If the goods in question are covered by ENplus or FSC accreditation and the customer is not satisfied with the response provided by White Horse Energy, then the customer is entitled to approach the relevant bodies directly
  2. The aim of this dispute resolution process is to identify realistic time frames in which disputes can be settled, so that disputes can be settled in a timely manner and not impact on any other areas of the business e.g. settlement of credit accounts.
  3. If disputes cannot be settled within the process and disputes are open for longer than 10 working days, the case will be referred to a dispute resolution service with costs shared between both White Horse Energy and the customer.
  4. If disputes result in the supply to a customer becoming untenable, White Horse Energy has the right to sell any products specifically procured for the customer to other customers. If the products include specific branding or trademarks, the customer grants White Horse Energy the right to sell these products.
 
  1. SEVERANCE
    1. If any of these Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other Conditions which shall remain in full force and effect.
    2. If any of these Conditions is so found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable.
 
  1. THIRD PARTIES
    1. A person who is not party to a Contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of such Contract. This Condition does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
 
  1. WAIVER
    1. The rights and remedies provided by any Contract may be waived only in writing and specifically, and any failure to exercise or any delay in exercising a right or remedy by the Supplier shall not constitute a waiver of that right or remedy or of any other rights or remedies. A waiver of any breach of any of the terms of a Contract or of a default under a Contract shall not constitute a waiver of any other breach or default and shall not affect the other terms of such Contract.
 
  1. VARIATION
    1. No variation or alteration of any of the provisions of a Contract or these Conditions shall be effective unless it is in writing and signed by or on behalf of each party.
 
  1. ENTIRE AGREEMENT
    1. These Conditions together with the Contract constitute the entire agreement and understanding between the parties in respect of the matters dealt with in them and supersedes cancels and nullifies any previous agreement between the parties relating to such matters notwithstanding the terms of any previous agreement or arrangement expressed to survive termination.
    2. Each of the parties acknowledges and agrees that in entering into the Contract it does not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) other than as expressly set out in these Conditions. The only remedy available to the Customer in respect of any such statement, representation, warranty or understanding shall be for breach of contract under these Conditions.
 
  1. GOVERNING LAW AND JURISDICTION
    1. A Contract and any matter arising from or in connection with it shall be governed by and construed in accordance with English law.
    2. Each party irrevocably agrees to submit to the exclusive jurisdiction of the English courts over any claim or matter arising from or in connection with a Contract or the legal relationships established by or in connection with such Contract.
 
  1.  
WEBSITE USE
  1. CONTENT
    1. International copyright and trademark laws protect the entire contents of the site. the customer may not reproduce, republish, modify, copy, transmit, upload, post, or distribute, in any manner, the material on the site, including text, graphics and code without prior written approval from the company.
    2. Whilst White Horse Energy take every care to ensure that the content of this website is accurate, some of the information contained is supplied to White Horse Energy by third parties and as such White Horse Energy are not able to completely verify the accuracy of all of the contents. the customer is advised to independently verify any information contained on this website before acting on it. This applies to all product categories, guidelines on use, storage, delivery etc.
 
  1. INTELLECTUAL PROPERTY RIGHTS
    1. White Horse Energy are the owners or the licensee of all intellectual property rights in White Horse Energy site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    2. Customers may print off one copy, and may download extracts, of any page(s) from White Horse Energy site for personal reference and the customer may draw the attention of others to material posted on White Horse Energy site.
    3. Customers must not modify the paper or digital copies of any materials the customer have printed off or downloaded in any way, and the customer must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    4. White Horse Energy’s status as the authors of material on White Horse Energy site must always be acknowledged.
    5. Customers must not use any part of the materials on White Horse Energy site for commercial purposes without obtaining permission from White Horse Energy.
    6. If customers print off, copy or download any part of White Horse Energy’s site in breach of these terms of use, the right to use White Horse Energy site will cease immediately and the customer must, at White Horse Energy’s option, return or destroy any copies of the materials the customer have made.
 
  1. RELIANCE ON INFORMATION POSTED
    1. Commentary and other materials posted on White Horse Energy site are not intended to amount to advice on which reliance should be placed. White Horse Energy therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any guest or registered user, or by anyone who may be informed of any of its contents.
 
  1. ERRORS/OMISSIONS
    1. In the event of an error or omission on the website, material or not, White Horse Energy reserve the right to amend or cancel any order in to resolve the issue.
    2. In the event a customer becomes aware of an error or omission on the website, they will contact White Horse Energy immediately to inform White Horse Energy of the error.
 
  1. ACCESSING WHITE HORSE ENERGY SITE
    1. Customers do not need to register to view White Horse Energy site, however, in order to view pricing information and place an order the customer must register with White Horse Energy by completing the New User Registration Form on the White Horse Energy site and completing relevant information which will help White Horse Energy target specific products and services for your needs. By visiting White Horse Energy site and completing the New User Registration Form it will be deemed that the customer has read and, agreed to abide by, these terms and conditions.
    2. Access to White Horse Energy site is permitted on a temporary basis, and White Horse Energy reserve the right to withdraw or amend the service White Horse Energy provide on White Horse Energy site without notice. White Horse Energy will not be liable if for any reason White Horse Energy site is unavailable at any time or for any period.
    3. If the customer is provided with a user identification code, password or any other piece of information as part of White Horse Energy security procedures, the customer must treat such information as confidential, and the customer must not disclose it to any third party. White Horse Energy have the right to disable any user identification code or password, whether chosen by the customer or allocated by us, at any time, if in White Horse Energy’s opinion the customer has failed to comply with any of the provisions of these terms of use.
    4. The customer is responsible for making all arrangements necessary to have access to White Horse Energy site. The customer is also responsible for ensuring that all persons who access White Horse Energy site through their internet connection are aware of these terms, and that they comply with them.

Shopping Cart

Your shopping cart is empty.
Order in the next
: : :
For dispatch Today
2 day delivery available