Feefo 2022 Platinum Service Award
The team at White Horse Energy have been working on a grand scale to achieve customer satisfaction, continually improving the quality of our products and services. Those efforts have once again been recognised by Feefo, who awarded us the 2022 Platinum Trusted Service award recently.
Previously, we received the Gold trusted service award for three years, which turned Platinum last year, now making us a trusted service for five years running. We couldn’t have achieved this without the highly valued feedback provided by you – our loyal customers - leaving us just over 12 thousand verified reviews on Feefo! This has played a huge part in instilling confidence in our products and services.
The relationship we have with both new and returning customers is equally important. Our team is committed to providing consistently outstanding customer service, and this is reflected in the overall service rating of 4.5/5 and positive comments left about your interactions with us. The fire-lighting experience should be as simple as possible, and so should the customer experience. We want to help you to mark the moment with our products, so receiving endorsements from wood pellet & firewood customers with an average product rating of 4.6 out of 5 – whether they’ve ordered from us for the first time or for the hundredth time – means a lot to us.
We pledge to continue delivering excellent service and products to your property in all seasons, to assist you with every wood burning need. Contact our team on 01285 402000 for advice or to place an order.