From Warehouse to Woodburner | Quality Procedures at White Horse Energy

From Warehouse to Woodburner | Quality Procedures at White Horse Energy

Rigorous quality checks are part of the process from production to distribution. When you want high-quality firewood ready for immediate use delivered to your home safely, it’s best to go to a reputable supplier.

a sea of firewood crates in our warehouse

White Horse Energy sells the highest quality firewood & logs in the UK. Quality assurance procedures are carried out continuously on-site by our supply chain controller, to make sure that we supply the very best selection of logs that meet all requirements before crates are sent to the depot. This is an integral part of doing our job properly and making sure our fuel is safe to burn in any appliance.

Wood fuels that are considered “clean-burning” must produce as little smoke and ash as possible. While some of the factors of a clean burn can depend on external conditions, your fire is only as good as the wood that heats it. Kiln-dried firewood is also easier to handle and light - there’s no cutting or splitting involved, and no waiting around for the drying process. Ultimately, it’s down to us to do most of the hard work so you don’t have to, checking our products at each stage of the workflow from manufacturing to shipping.  

close up of moisture meter split logs

The logs are split and cut at uniform lengths of 25cm to fit most wood-burning appliances. They are then dried under controlled conditions in the kiln, where the air circulation and temperature are at an optimal setting for the logs to be evenly dried out and have a low moisture content. All crates are guaranteed to meet the requirements, as they are checked again in the warehouse as containers arrive.  


We carry out visual checks to ensure our logs meet our incredibly high standards, which involves inspecting crate construction. Four or five crates are randomly chosen from each arrival. During the offloading process, and then 3-4 logs are tested for their moisture content. Those logs are split, and 

two readings are taken using a moisture meter (one from the wood grain inside and then one from the bark on the exterior). An average is taken from the two moisture level readings – this average must be underneath 20%. If the picked crates are approved, then the container is marked as past quality control.  

Now with the added warehouse space, more handling and quality checks are put in place on larger batches of stock. Unique labels attached to each crate help us to see how long the wood was dried for, which makes troubleshooting defects in the wood much easier. This is also vital for tracking our inventory in the most efficient way. Egan communicates with our team daily to ensure that quotas for stock orders are met, then our advisors can communicate this to customers and wholesalers. Firewood is hand stacked into each crate as opposed to being stacked by a machine, to ensure maximum use of space inside the crate and to allow for thorough inspections for mould, dampness, or mishappen logs. It is a preventative measure for any expenses that would have been incurred when distributing and returning a crate of B-grade firewood.  

firewood inspection with moisture meter

We also make sure that our standard and full-sized firewood crates meet Woodsure’s standards. Woodsure’s “Ready to Burn” scheme is the UK’s only wood fuel certification scheme currently operating, which sets out to make sure all firewood under 2m3 has less than 20% moisture. Our max crates aren’t labelled as “Ready to Burn” due to their size exceeding 2m3, however the moisture content is still the same, and this is indicated with guidance for drying and storing on the label. At the picking and packing stage, further quality control techniques are put in place to ensure everything is secured and tracked accurately. Crates are mechanically wrapped in a plastic sheet to protect the logs from moisture or from falling out. Once your crate has reached the depot, the manoeuvring process is in the hands of the driver.  

Ultimately, we want to provide you with a long-lasting supply of logs selected to create the best conditions in your appliance when burned, and we want this to be accessible for as many people in the UK as possible. Our procedures allow us to continue offering high-quality firewood for the best value on the market.  

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