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Newsletter & Updates - April

Updates: What is new on the website and when ordering.

Estimated Arrival of Your Order
You should notice a change to the automated invoice we send after order completion, just below your order summary on your invoice will have an ETA of your impending order.

Shipping Summary
Estimated Dispatch Date 27/04/2016
Estimated Delivery Date 29/04/2016 - 03/05/2016
Shipping Option 1. Standard Shipping
Access Restricted to 7.5 Tonne NO
Book in Request NO

This is generated by the delivery service selected & where the order is being shipped to. (Dates also factor public holidays & weekends into the arrival date)

We hope this is another way to keep you in the loop of when to expect your order.

BSL- Where to find it
When you order with us you will receive an invoice either by email or in the post, which ever you prefer. On your invoice we have now included the BSL code which is required for the RHI scheme and will be necessary for those who are eligible for it.

The BSL code will show next to the product ordered, like below.

Product Qty Unit price
(excl. tax)
VAT Subtotal
Platinum Plus 1/2 Pallet    BSL0040206-0004 1 133.33 6.67 £140.00

Each product we sell has its own BSL code for the RHI scheme and if you have purchased more than one of our products and have to fill the declaration form in, then we recommend using the most recent one.

What to expect with your first order:
We have now compiled a leaflet to aid with explaining our after ordering process for new customers. The idea of this leaflet is to help the understanding of how deliveries are made, what equipment is used and where your delivery will be made.

We have also included a definition of our Book In service, though we have offered this service for a while we felt that it needed a bit more attention. Our Book In service is free of charge, but allows for the delivering depot in your area to contact you and arrange delivery for a day that suits you best and can help us preventing any redelivery problems or fees.

Our new leaflet also includes the referral code which is issued upon each new customer’s first time order. These codes are created so that for every new customer referred to us, the party referring us will receive a £20.00 credit on their account and the person using the code will get 5% off their first order. A referral code will then be issued and so the cycle continues. 
Posted: 27/04/2016 15:14:03 by Stuart Woodward | with 0 comments