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COVID19 UPDATE - What To Expect With Deliveries During Lock-Down

covid19 news
Very few of us would have expected our day-to-day lives to have changed as much as they have over the past fortnight, however for White Horse Energy it’s business (almost) as usual. Whether you are a new customer or a old regular, please have a look at the most frequently asked questions -

Are you still working?

Our Customer Services team might are now working from home, and they are still available 9am – 5pm Monday to Friday to help with any queries. We have taken on additional staff to help with the high levels of demand, however if your enquiry is non urgent please send an email to sales@whitehorseenergy.co.uk and we will respond within 24 hours.

Are deliveries affected?

Our delivery partners are working hard to keep deliveries within a 2-4 day window. Please be aware however that our normally flexible and accommodating delivery drivers might be more restricted in what they can do and where they can leave your pallet, and so kerb-side will mean kerb-side.

Will all products be available?

Supply levels are generally good, however if we are out of stock of a particular product then do come back subsequent days to check availability as containers are arriving at our warehouse daily. Unlike some, we won’t pre-sell you products that we do not know for certain are arriving, and are confident that our factories can keep up with the current unprecedented levels of demand.

Don’t get left out in the cold, rely on us to keep you safe and snug. 
Posted: 24/03/2020 12:51:46 by Stuart Woodward | with 0 comments

Wet Wood Banned From Feb 2021⛔

For some time now, White Horse Energy have been working hard to help educate our customers on the benefits of using dry, sustainable biofuels. We are therefore delighted with today’s announcement that wet, unseasoned wood will be banned from February 2021. Watch the video below to see why you should also support the new legislation, and continue to buy ‘Ready to Burn’ firewood from us.

Posted: 26/02/2020 10:38:10 by Stuart Woodward | with 0 comments

🏆Feefo Platinum Trusted Service Award 2020🏆

White Horse Energy has won the Feefo Platinum Service award, an independent award that recognises businesses for delivering exceptional experiences, as rated by real customers.

This is where you come in....... Without our amazing White Horse Energy customers, we simply couldn't have achieved this award! 

What is Feefo Trusted Service Award? 

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews.  As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service

What Is Platinum Award? 

The Platinum category award acknowledges the sustained period of high customer satisfaction. The Platinum award is earned by companies that achieve a Gold rating in three consecutive years.

Posted: 22/01/2020 10:12:02 by Stuart Woodward | with 0 comments

NEW - Parcel Deliveries📦🆕

Exciting news, White Horse Energy is introducing parcel delivery. Parcel deliveries will enable customers even further ability to trial our premium product before committing to larger volumes. Look out for the parcel icon, this will display the products where parcels are available.

Are you a loyal Birch Firewood customer that has been tempted by trialing our long-lasting Briquettes but have been nervous but the price point? Briquette parcels are available across our briquette range, as well as a parcel the contains one of each if you aren't sure what briquette is entirely for you. 

Going away for the weekend & looking for the bundle that contains all your wood burning essentials? Our Firewood bundle is perfect! All products in this parcel environmentally friendly cardboard packaging. This parcel contains - 3x EcoBlaze boxed firewood / 1x Box EcoBlaze kiln-dried kindling / 1x 50 EcoBlaze natural firelighters

Full list of available parcel bundles

Charcoal Briquettes - Twin Pack - £40
Charcoal Bags - Twin Pack - £25 
EcoBlaze Boxed Wood - Triple Pack - £25
Boxed Wood, Kindling and Firelighter Parcel - £30 
Briquette Mixed Parcel - £21
Briquette Triple Pini-Kay - £25.50
Briquette Triple RUF Parcel - £21
Briquette Double Nestro Parcel - £18

Posted: 14/01/2020 10:59:50 by Stuart Woodward | with 0 comments

NEW - Briquette Comparison🎥

Been curious about burning Briquettes? Huge heat output & multiple hour burn duration makes them a no brainer. Watch our handy comparison guide & work out the best briquette for you. 

TOP TIP - Our briquettes are available as parcels & as Add On's with your firewood order
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Posted: 24/11/2019 20:17:29 by Stuart Woodward | with 0 comments