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Feefo Gold Trusted Service Award 2019🏆

White Horse Energy Receives Feefo Gold Service Award

 
White Horse Energy has won the Feefo Gold Service award, an independent seal of excellence that recognises 

Feefo Gold Service Logo

businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

White Horse Energy met the criteria of collecting at least 50 reviews between January 1st 2018 and December 31st 2018, with a Feefo service rating of between 4.5 and 5.0.

Congratulating White Horse Energy on winning this year’s award, Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.
 
Posted: 05/02/2019 16:55:28 by Stuart Woodward | with 0 comments

Wet Vs Dry Firewood - Video📽

Wet Vs Dry Firewood

 

It's our aim with the help of the Woodsure Ready To Burn scheme to display the importance of burning dried firewood in your stove or fireplace this winter with our Wet vs Dry Firewood video.



For further information about the benefits of kiln dried firewood, head over to our Why Kiln Dried page.
Posted: 15/11/2018 10:10:01 by Stuart Woodward | with 0 comments

Brand New Firewood Range

Brand New Firewood Range

 

Buy Ash Now
Buy Birch Now 
Buy Oak Now 

We’ve realised that there is the potential for a lot of confusion when buying Firewood.

For this reason, we've improved & grown our Firewood range to best suit our customers wood burning needs. This starts with the addition of our new Mini Crate. We hope this allows our customers even more flexibility to top up or try a different premium hardwood. Additionally, the inclusion of Oak Firewood is hugely exciting. We believe by adding this revered hardwood provides us another step in allowing us to cater to all of your burning needs throughout the winter months.

Take a look at the full product specifications listed below. For more infomation get in touch with our team on 01285 402 000 or at sales@whitehorseenergy.co.uk 

 
 

Full Crate

Half Crate

Mini Crate

Dimensions

External

Internal

External

Internal

External

Internal

Height

1.26m

1.13m

0.85m

0.79m

0.64m

0.50m

Width

1.14m

1.10m

1.14m

1.10m

1.14m

1.10m

Length

1.04m

1.00m

1.04m

1.00m

0.78m

0.75m

Volume

Stacked

1.24m3

Stacked

0.79m3

Stacked

0.42m3

 

Loose

2.08m3

Loose

1.32m3

Loose

0.69m3

Log Length

25cm (+/- 2cm) / 9.8” (+/- 1”)

Log Diameter

80% with max diameter between 80mm and 150mm

Moisture Content

An average moisture content for each crate of under 20%#

Posted: 30/08/2018 15:12:21 by Stuart Woodward | with 0 comments

Wood Pellet Update - Spring 18

Wood Pellet Update - Spring 18


This has been an unprecedented winter for the wood pellet market in the UK. Both Local and International markets have been hit by the perfect storm of increased demand and significant supply constraints.
 
Historically, by April we would expect to see some producers reducing their ex-gate pricing and for this price relief to be passed onto customers quite quickly. This year will be entirely different – in fact during the last week of March we had some of our supply prices increase by a further 10%!
 
We expect what price relief there to be this summer to be small – in the range of £5-£10 per tonne – and late, we would expect this to happen toward the end of May at the earliest. We do however expect most retailers stock positions to have come back to normality by mid-April. This coming winter our supply prices should be fairly consistent to what we experienced this year. Given the impact of the exchange rate on the market, we won’t understand until much later in the year the effect on pricing. However, we would expect prices to be comparable with what we saw this winter.

 

Firepower Pellets Bulk Discount


We've received tonnes of Firepower stock into our warehouse last week, and so we've removed the quantity cap on ALL our pellets, and introduced a £5/pallet saving on any order of 4 or more pallets of Firepower.
 
Firepower pellets still cost just £285 per pallet, and now includes an extra bag - 65 bags a pallet (975kg), saving you nearly £5/tonne.
Posted: 10/04/2018 11:22:28 by Stuart Woodward | with 0 comments

Firepower Bulk Discount

Firepower Bulk Discount

 
We've received tonnes of Firepower stock into our warehouse last week, and so we've removed the quantity cap on ALL our pellets, and introduced a £5/pallet saving on any order of 4 or more pallets of Firepower.
 
Firepower pellets still cost just £285 per pallet, and now includes an extra bag - 65 bags a pallet (975kg), saving you nearly £5/tonne.
Posted: 09/04/2018 10:12:44 by Stuart Woodward | with 0 comments