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Christmas Delivery & Opening
Office Hours
White Horse Energy is open throughout the Holiday season (excluding the bank holidays & weekends themselves). Our office will only be open between the hours of 9AM & 5PM between Christmas and New Years, & will be taking and delivering orders throughout.
24th December - 09:00 – 13:00
25th December to 28th December - Closed
29th December to 31st December - 09:00 – 17:00
1st January to 3rd January - Closed
4th January - 09:00 – 17:00
Pre-Christmas Order Cut Off - 17th December*
The festive period is our peak period for deliveries & due to this, deliveries might take a little longer than usual. However, we anticipate over 75% of deliveries to be completed by the 3rd working day (including day of order), 85% by the 4th working day and over 95% of deliveries completed by the 5th working day.
Over the month of December, we are unable to provide order arrival times due to the delivery volumes. We would advise monitoring you tracking reference email that is emailed on the day of delivery.
Orders placed after the order cut off (17th December) we would advise checking your order invoice to confirm likely arrival time.
*Please note that these timeframes are for ‘Standard Delivery’ for the bulk of the country. Outlying areas may experience an additional day’s transit (West Wales, Cornwall and Scotland north of the Borders). See the following table for anticipated delivery lead times. Items need to be in stock to achieve service.