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Christmas Delivery & Opening

Christmas Delivery Service

The festive period is our peak period for deliveries & due to this, deliveries might take a little longer than usual. However, we anticipate over 75% of deliveries to be completed by the 3rd working day (including day of order), 85% by the 4th working day and over 95% of deliveries completed by the 5th working day.

Over the month of December, we are unable to provide order arrival times due to the delivery volumes. We would advise monitoring you tracking reference email that is emailed on the day of delivery. 

Orders placed after the order cut off (19th December) we would advise checking your order invoice to confirm likely arrival time.  

Please note that these timeframes are for ‘Standard Delivery’ for the bulk of the country. Outlying areas may experience an additional day’s transit (West Wales, Cornwall and Scotland north of the Borders).

See the following table for anticipated delivery lead times*:
Item needs to be in stock to achieve service**

Order Date Standard Shipping 3rd Working Day*    Standard Shipping 4th Working Day*      Premium Delivery (1/2 days)*
19-Dec 23-Dec 27-Dec 20-Dec
Pre Christmas Order Cut Off      
20-Dec 27-Dec 28-Dec 21-Dec**
21-Dec 28-Dec 31-Dec 27-Dec
22-Dec 31-Dec 2-Jan 28-Dec
23-Dec 31-Dec 2-Jan 28-Dec
24-Dec 31-Dec 2-Jan 28-Dec
25-Dec 31-Dec 2-Jan 28-Dec
26-Dec 31-Dec 2-Jan 28-Dec
27-Dec 31-Dec 2-Jan 28-Dec
28-Dec 2-Jan 3-Jan 2-Jan
29-Dec 3-Jan 4-Jan 2-Jan
30-Dec 3-Jan 4-Jan 3-Jan
31-Dec 3-Jan 4-Jan 3-Jan
1-Jan 4-Jan 5-Jan 3-Jan
2-Jan 4-Jan 7-Jan 3-Jan


White Horse Office

White Horse Energy is open throughout the Holiday season (excluding the bank holidays & weekends themselves). Our office will only be open between the hours of 9AM & 1PM between Christmas and New Years, & will be taking and delivering orders throughout.

Office Hours
24th December - 09:00 – 13:00
25th to 26th December - Closed
27th December - 09:00 – 13:00
28th December to 29th December  - Closed
30th December to 31st December - 09:00 – 13:00
1st January - Closed
2nd January - 09:00 – 17:00 (Normal Office Hours)